Apartment Review for Woodbridge At Castleton - Indianapolis, IN

Even before I moved in, I had troubles with the office staff...one person told me I could move in early and when I arrived that day, another person told me I wasn't allowed (so much for taking off work and borrowing a truck). There were always confusions and communication issues and they never return phone calls in a timely manner, even when it involves money and payments! Last year, they closed the office early for a company party, but didn't bother giving anyone notice. So, several of us showed up that afternoon to pick up packages that were delivered to the office via UPS, but of course, couldn't get in! This was a Friday before a holiday weekend and all of us had gifts inside that we needed for family gatherings, etc. A very nice maintenance man let us in, but no one received an apology from the office or the apartment owners even when contacted. The most recent problem was my move-out process. The manager is never there and the poor gals in the office (who are always new) don't receive proper training or information. So, the residents suffer and are charged fees because of the zero communication offered by the office. Horribly unprofessional and the only people to blame would be upper management for not expecting more out of their employees and providing quality training. This is the main reason I moved. Bad, bad customer service. p.s. maintenance staff are great! always on time and they are amazing at clearing snow from sidewalks and roads. kudos to you guys!